Privacy Policy
This Privacy Policy describes how Wildcrest LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wildcrestshop.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.
We may change this Privacy Policy from time to time. We will post any changes on the Site and update the “Last Updated” date. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.
1. Information We Collect
We collect several categories of personal information to provide and improve our Services:
Information You Provide Directly:
Contact and Account Information: Such as your name, email address, shipping address, billing address, and phone number when you create an account or place an order.
Order Information: Details of the products you purchase and your order history.
Customer Support Information: Any information you choose to provide when you contact us for support.
Information Collected Automatically:
Usage Data: We automatically collect information about your interaction with the Site, such as your IP address, browser type, device information, and pages you view. We use technologies like cookies and similar tracking technologies for this purpose.
Information from Third Parties:
Payment Processors: Our payment processor, Stripe, collects your payment information (e.g., credit/debit card details, billing address) to process your payment. We do not store or have access to your full payment card details. The collection and use of your payment data by Stripe is governed by their own Privacy Policy.
Service Providers: We may receive information from other vendors who assist us with services like shipping, analytics, and marketing.
2. How We Use Your Information
We use your personal information for the following business purposes:
To Fulfill Your Orders and Contract: To process your payments, arrange for shipping, manage your account, and provide you with customer support.
To Communicate with You: To send you order confirmations, updates, and respond to your inquiries.
For Marketing (with your consent): To send you marketing and promotional communications, if you have opted-in to receive them. You can opt-out at any time.
To Improve Our Services: To analyze how our Site is used, troubleshoot technical issues, and improve user experience.
For Security and Fraud Prevention: To detect and prevent fraudulent transactions and monitor against security incidents.
3. How We Share Your Information
We do not sell your personal information. We only share your information with trusted third-party service providers who assist us in operating our business, under strict data protection agreements. These parties include:
Payment Processors (Stripe): To securely process your payments.
Shipping Carriers (e.g., DHL, FedEx, UPS): To fulfill and deliver your orders.
Cloud Storage and IT Service Providers: To host our Site and store our data securely.
Analytics Providers (e.g., Google Analytics): To help us understand how customers use the Site.
We may also disclose information if required by law or to protect our rights, property, or safety, or in connection with a business transfer like a merger or sale.
4. Cookies and Tracking
We use Cookies to maintain the functionality of our shopping cart, remember your preferences, and analyze Site traffic. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your user experience.
Our Site recognizes the Global Privacy Control (GPC) signal. If we detect a GPC signal from your browser, we will treat it as a valid request to opt-out of the “sale” or “sharing” of your personal information for targeted advertising.
5. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information. However, no method of transmission over the Internet is 100% secure.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request the deletion of your personal information.
Correct inaccurate information.
Opt-out of marketing communications.
Data portability.
To exercise these rights, please contact us using the information below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
7. International Data Transfers
We are based in the United States. Your personal information will be processed and stored on servers located in the U.S. If you are accessing our Services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@wildcrestshop.com
Mail: Wildcrest LLC, 1760 S Mountain View Dr, Sheridan, Wyoming (WY), 82801, USA